Skip to Main Content


To report a work order request during working hours, please call 704.735.2221.

After-Hours Emergency-On-Call Support: 704.735.8202.

Only call the emergency number if it is an emergency, as listed below. If it is not an emergency, call during working hours. 

HUD defines an emergency as physical work items that impose an immediate threat to the life, health, and safety of residents, extreme property damage, major inconvenience to the residents, and/or items that are related to fire safety. 

Emergency Situations

  • Gas Leaks
  • No heat in elderly apartments or apartments where there are small children under 2 years old 
  • Sewer Line Problems when the entire building is affected
  • Broken Water Lines - IF water is gushing out in a strong flow